Refund & Cancellation Policy
Last updated: September 2026
This policy applies to paid consultation and inquiry services, including SARS tax status checks and CIPC compliance/filing services.
1. Scope
Applies to paid consultation and inquiry services, including SARS tax status checks and CIPC compliance/filing services.
2. Cancellation Window
Full refund if cancelled within 24 hours of booking and work has not started.
3. Refund Window
Refund requests within 7 days of original booking date; later requests not eligible.
4. Once Work Has Started
Once a SARS/CIPC check is initiated or a filing submitted, the service is considered rendered and non-refundable, even within 7 days.
5. How to Request
Email info@tswelopelesynergy.co.za with your booking reference and reason; confirmation within 3 business days.
6. Processing
Approved refunds returned to the original payment method within 7–14 business days.
7. Non-Refundable Items
Third-party fees already paid, such as CIPC filing fees, are non-refundable once submitted.
8. Contact
Questions? Contact us at info@tswelopelesynergy.co.za.