Privacy Policy (POPIA)
Last updated: September 2026
This Privacy Policy explains how Tswelopele Synergy Solutions collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information Officer
Thapelo Tlailana, Founder and Director. Email: info@tswelopelesynergy.co.za
2. What We Collect
- Contact details
- Company registration details
- Tax reference numbers and SARS-related information
- Documents you upload or send us
- Website usage data via cookies/analytics
3. Why We Collect It
- To deliver requested services
- To communicate about bookings, invoices and service updates
- To comply with legal/regulatory obligations
- To improve our website and services
4. Legal Basis for Processing
Consent, contract performance, or legal obligations.
6. Security
Reasonable technical and organisational measures.
7. Retention
Only as long as necessary or legally required.
8. Rights
Access, correction/deletion, objection, complaint to the Information Regulator. Contact the Information Officer.
10. Cross-Border Data Transfers
Our website may use third-party platforms including hosting, analytics and email providers that may store or process data outside South Africa. Where this occurs, reasonable steps are taken to ensure protection consistent with POPIA.
11. Changes
This policy may be updated and the last-updated date will reflect the latest version.
Questions? Contact us at info@tswelopelesynergy.co.za.